Return & Refund Policy

Last updated: July 2026

1. Return window

You can raise a return request within 7 days of delivery. We are unable to accept requests made after that.

2. What can be returned

• Products that are unopened and factory-sealed, in their original packaging.
• The wrong product, or the wrong quantity, was delivered.
• The product arrived damaged or leaking in transit.
• The product arrived expired, or very close to its expiry date.

3. What cannot be returned

• Opened or used products. Health and safety regulations do not allow us to take these back — this follows Legal Metrology and food-safety rules.
• Products with a broken seal or a removed label.
• Free gift items such as the vanity bag cannot be returned on their own — if you return the whole order, the gift must come back with it.
• "The product did not work for me." Results from Ayurvedic supplements depend on diet, lifestyle and consistency, so we cannot accept returns on this basis.

4. If the product arrives damaged or wrong

Record an unboxing video as you open the parcel — it is the simplest form of proof. Send us the photo or video within 48 hours of delivery. Once verified, we will send a free replacement or issue a full refund, whichever you prefer.

5. How to start a return

1. WhatsApp or email us with your order number, the reason, and a photo or video.
2. Our team reviews the request within 48 working hours.
3. Once approved, we either arrange a pickup or send you the return address.
4. The refund is processed after the product reaches our warehouse and passes inspection.

6. How and when refunds are paid

• Approved refunds reach your original payment method within 5–7 working days.
• Orders paid by UPI are refunded to the same UPI ID.
• COD orders are refunded by bank transfer, so we will need your account details.
• Banks can take another 2–3 days at their end, which is outside our control.
• Shipping charges, where they were paid, are not refundable — unless the error was ours.

7. Cancelling an order

Orders can be cancelled before dispatch for a full refund. Once dispatched, an order cannot be cancelled — please follow the return process after the parcel arrives.

8. Refusing a parcel

If a COD parcel is refused without reason, we may ask for prepaid payment on any future orders.